Effective Date: 1 April 2025
Company: ZOORATOR PRIVATE LIMITED
Registered Address: Kh. No. 1324 & 1325, Ground Floor, Block-A, Saroop Vihar, Kadipur, North West Delhi, Delhi, India – 110036
Email: support@zoorator.com
1. Introduction
ZOORATOR PRIVATE LIMITED (“Zoorator”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through any channel including our websites, mobile apps, social media platforms, WhatsApp, telephone, or any other medium used for service booking or communication.
By using our services or interacting with us, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use or access our services.
2. Information We Collect
2.1 Personal Information You Provide
When you use our services or communicate with us, you voluntarily provide certain personal information, including but not limited to:
- Full name
- Contact details (phone number, email address)
- Service address or location details
- Payment information (such as credit/debit card details, UPI, or other payment method data)
- Identity documents or verification information (where applicable)
- User credentials (username, password) for registered accounts
- Any other information you provide while requesting services or communicating with customer support
2.2 Information Collected Automatically
When you access our platforms, we may automatically collect certain data using cookies, web beacons, and similar technologies. This includes:
- IP address
- Device information (type, operating system, browser type)
- Location data (with your consent)
- Usage information such as pages viewed, time spent, clicks, navigation paths
- Analytics data used to improve our services and user experience
2.3 Information from Third Parties
We may receive your information from third parties, such as social media platforms if you use social login, payment gateways, or marketing partners. We ensure such third parties comply with applicable data protection laws.
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To facilitate booking, scheduling, and provision of services requested by you.
- Payment Processing: To process payments securely and manage billing.
- Communication: To send service confirmations, updates, reminders, customer support responses, and other important communications.
- Service Improvement: To analyze usage patterns, improve our platforms, develop new features, and enhance customer experience.
- Fraud Prevention and Security: To detect and prevent fraudulent activities and maintain security across our platforms.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Marketing and Promotions: With your explicit consent, we may send promotional offers, newsletters, and updates. You may opt-out anytime.
- Internal Business Purposes: Including record-keeping, audits, dispute resolution, and enforcement of our terms.
4. Sharing and Disclosure of Information
We respect your privacy and do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Partners: Independent professionals who deliver the services you request. We share only the necessary information to fulfill the service.
- Payment Processors: Third-party payment gateways to complete your transactions securely.
- Business Affiliates and Subsidiaries: For internal business purposes or corporate restructuring.
- Law Enforcement and Regulators: If required by law or to protect rights and safety.
- Service Providers and Contractors: Who help us operate, maintain, and improve our services, under confidentiality agreements.
We take reasonable measures to ensure these third parties maintain confidentiality and security of your data.
5. Data Security
We implement comprehensive technical, physical, and administrative safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption, secure servers, access controls, and staff training.
Despite our best efforts, no method of electronic transmission or storage is completely secure. You acknowledge the inherent risks in transmitting data online.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. When no longer needed, your data is securely deleted or anonymized.
7. Your Rights
You have rights regarding your personal data, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to inaccurate or incomplete information.
- Deletion: You can request deletion of your personal data, subject to legal or operational requirements.
- Restriction: You can request to limit processing of your personal information under certain circumstances.
- Data Portability: You may request a copy of your data in a commonly used electronic format.
- Withdrawal of Consent: If you have given consent for processing, you may withdraw it at any time without affecting prior processing.
- Opt-Out: You can opt out of receiving marketing communications by following unsubscribe instructions or contacting us.
To exercise any of these rights, please contact us at support@zoorator.com. We will respond in accordance with applicable laws.
8. Cookies and Tracking Technologies
Our websites and apps use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze site/app usage and performance
- Personalize your experience and provide relevant advertising
You can manage or disable cookies through your browser settings, but this may impact functionality.
9. Children’s Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child, we will delete it promptly.
10. International Data Transfers
As a company operating in India, your data is primarily processed and stored in India. If your data is transferred outside India for business or legal reasons, we ensure appropriate safeguards consistent with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices. We will notify users of material changes by posting a prominent notice on our platforms or communicating directly.
Please review this policy periodically. Continued use of our services after changes indicates acceptance.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
- Email: support@zoorator.com
- Address: Kh. No. 1324 & 1325, Ground Floor, Block-A, Saroop Vihar, Kadipur, North West Delhi, Delhi, India – 110036
We will strive to respond promptly and resolve any privacy-related concerns.
Thank you for trusting Zoorator with your services and data. We value your privacy and are committed to protecting it.